Privacy Policy
Effective date: April 22, 2026
This Privacy Policy explains how Hulumticket collects, uses, stores, and protects information when you use our bus booking platform.
1. Information We Collect
We may collect personal details you provide during booking and account usage, including your name, phone number, email, gender, age, pickup location, and address. We also collect booking and payment-related details such as selected seats, travel date, route, booking reference, and payment method.
2. How We Use Your Information
Your information is used to process bookings, generate tickets, support transfers and date-change requests, communicate updates, prevent fraud, and improve service reliability and customer experience.
3. Guest and Logged-In Booking Data
For guest bookings, some ticket history may be stored locally in your browser so you can view it later. For logged-in users, booking history and request records are stored on our servers and linked to your account.
4. Sharing of Information
We share necessary booking information only with authorized transport operators, stations, and internal support/admin teams for service delivery and legal compliance. We do not sell your personal data to third parties.
5. Data Retention and Security
We retain information only as long as needed for booking operations, legal obligations, dispute handling, and security. Reasonable technical and organizational safeguards are used to protect data from unauthorized access or misuse.
6. Your Rights
You may request updates or corrections to your personal data and contact support for privacy-related questions. Depending on applicable laws, you may also request deletion or restriction of certain personal information.
7. Policy Updates
We may update this policy from time to time. Material changes will be reflected on this page with an updated effective date.